Terms & Conditions

OVERVIEW

These general terms and conditions of sale (“T&Cs”) shall apply without restriction or reservation to all distance sales concluded by Kaneh. They stipulate inter alia the terms and conditions of the order, payment, delivery, and management of any refunds of products ordered by the Customer on the Website.

“Customer” shall exclusively mean any individual aged 18 and overacting in the capacity as a consumer within the meaning of the Consumer Code, i.e., for purposes which do not fall within the scope of his/her commercial, industrial, skilled trade or self-employed activities, who accepts to fill in the compulsory fields for the purpose of registering his/her order and has a delivery address located in one of the areas serviced by the Seller. These T&Cs shall consequently not apply to legal entities or individuals who place an order for the purpose of their professional activities. It is expressly prohibited to purchase products on the Website to resell them to any person whomsoever.

“Customer” shall exclusively mean any individual aged 18 and overacting in the capacity as a consumer within the meaning of the Consumer Code, i.e., for purposes which do not fall within the scope of his/her commercial, industrial, skilled trade or self-employed activities, who accepts to fill in the compulsory fields for the purpose of registering his/her order and has a delivery address located in one of the areas serviced by the Seller. These T&Cs shall consequently not apply to legal entities or individuals who place an order for the purpose of their professional activities. It is expressly prohibited to purchase products on the Website to resell them to any person whomsoever.

The T&Cs can be consulted at all times on the Website or on request sent to the e-mail address: hello@kaneh.co.uk The T&Cs may be amended from time to time and the version applicable to the Customer’s purchase shall be the version available on the Website on the date on which the order is placed. They shall prevail over any other version or any other contradictory document.

Any order confirmation by the Customer shall imply full and entire acceptance of these T&Cs and the special terms and conditions of his/her order (products, quantities, price, delivery method and times, etc.). The Customer represents that he has read and accepted said T&Cs by ticking the box intended for this purpose before confirming the order.

Unless otherwise proven, the data recorded in the Seller’s computer system shall constitute proof of all transactions concluded with the Customer.

Product Information

Kaneh pays great care to the presentation of each product on the Website and states the product’s name, quantity, and price, the means of payment accepted by Kaneh, any delivery restrictions and information required by applicable laws.

Photographs of products are not contractual and are only provided for information purposes.

Product Quality

Kaneh pays great care to the quality of products sold on the Website. Products are kept in the best storage conditions and are prepared and packaged in accordance with strict quality rules.

Product Availability

Kaneh reserves the right to change its offer and product range at any time. Kaneh undertakes to honour orders placed on the Website solely within the limits of available stock. In exceptional circumstances, a product that is shown as being available on the Website may become unavailable after the final registration of the order. In the event where a product is unavailable, Kaneh shall inform the Customer by e-mail that his/her order has been canceled and the refund shall be made within thirty (30) days at the latest, except where the Client expressly wishes to transfer his/her order to a substitute product recommended by Kaneh.

Customer Service

The Seller shall use its best endeavours to fulfill the Customer’s wishes. However, the Customer may send any claims and complaints to the Customer Service Department: by e-mail, to hello@kaneh.co.uk we will endure responding to all queries within 48 hours.

Intellectual property rights

The Website content, including but without being limited to, the text, comments, illustrations, and images reproduced on the Website, are the exclusive property of and trading as Kaneh and are protected by intellectual property rights. Any total or partial reproduction of the Website is strictly prohibited without and trading as Kaneh prior agreement. Any infringement of our trademarks and the integrity of our products may result in civil or criminal proceedings.

Governing law & disputes

These General Terms and Conditions of Sale are governed by British Law. In the event of a dispute, an amicable solution shall be sought prior to any legal action. In this respect, we kindly ask our Customers to contact our Customer Service Department by email: hello@kaneh.co.uk. Failing an amicable solution, any legal action shall be brought before the courts with jurisdiction.

Copyright © 2019 Nutriskin. All rights reserved | Company No. 11520323 VAT 324 2003 61